Last updated: 14 October 2026
Privacy Policy
1. Who we are
Birthstar is an astrology service on WhatsApp. You message our astrologer, Star, share your birth details, and get a birth chart (Janma Kundali) and paid readings, delivered in the chat and as PDF files. This page explains how we handle your personal information. In this policy, "we" and "us" mean Birthstar.
Questions or complaints about your data: [grievance email]. You can also message us on WhatsApp at +91 85469 48448.
2. What we collect, and why
| What | Why |
|---|---|
| Your name, if you share it | To address you and label your reading. |
| Birth date, birth time and birth place | To compute your birth chart with our chart engine. Without these we cannot make a chart. |
| Your WhatsApp number | To reply to you, send your reading and recognise you when you come back. |
| Your chat messages, and any voice notes or images you send | To understand your question and answer it. Voice notes are turned into text and images are read so we can reply to them. |
| Payment details you send us: a UPI payment screenshot, or the UTR (transaction reference) number | To confirm that your payment arrived, and to deliver the reading you paid for. We do not ask for your card, bank login or UPI PIN, and we never see them. |
| Your chart and your readings | Your chart is computed by our engine from your birth details and kept so we do not recompute it every time. Paid readings are made as PDF files and sent to you on WhatsApp. |
| If you came from an ad: the ad click ID | It tells us which ad you came from, and lets us tell Meta that an ad led to a purchase (see section 3). |
| If you came from a page on this website: the page name we put in your first message, for example "site shadi-kab-hogi" | To know which page brought you. |
| Website visit data on birthstar.ai home page | The home page uses a session-recording and analytics tool (Microsoft Clarity) to see how the page is used. |
We use what you tell us only to run the service: compute your chart, reply, deliver readings, verify payment, keep our records, and improve the service. We do not sell your information.
3. Who we share it with
AI model providers
Star's replies are written with the help of AI language models. To write a reply, the text of your conversation, your birth details and chart facts are sent to our AI model providers. Voice notes and images you send are also processed this way, to be converted to text or read.
Payment verification
When you send a payment screenshot or UTR, it is sent to a payment verification service so it can confirm that the payment was received.
Meta (Facebook and Instagram)
If you reached us through a Meta (Facebook/Instagram) ad and you buy a reading, we share with Meta a one-way encrypted (hashed) form of your WhatsApp number, the ad click ID, and the amount paid, so Meta can measure and improve its ads. We do not share what you asked, your birth details, your chart, or which reading you bought. You can stop this at any time by messaging us 'stop sharing my data' (we will not send future events). Data already sent is held by Meta under its own policy.
What this means today. Sharing the hashed form of your WhatsApp number applies only once we switch it on, and it is not switched on yet. Today, for a person who came from a Meta ad and bought a reading, the only things sent to Meta are the ad click ID and the amount paid. People who did not come from a Meta ad are never reported to Meta.
Other
WhatsApp (Meta) carries our messages and has its own privacy policy. We may disclose information if the law requires it. We do not share your information with anyone else for their own marketing.
4. How long we keep it, and deletion
We keep your chat, chart and reading records so that you can come back and ask follow-up questions, and so that we can resolve payment questions. We do not yet delete records automatically on a fixed schedule; we keep them until you ask us to delete them.
To ask for deletion, message us on WhatsApp ("delete my data") or write to [grievance email] from the same details. A person reviews every deletion request before it is carried out, and we may first confirm that the request comes from you. We may need to keep a minimal record of a payment where the law requires it, or to settle a dispute.
5. Withdrawing consent and your choices
- Stop messages: send "stop". We will stop messaging you first. You can still message us whenever you wish.
- Stop ad measurement: send "stop sharing my data". We will not send future purchase events about you to Meta. Data already sent stays with Meta under its own policy.
- Delete your data, or ask what we hold about you, or correct it: message us or write to [grievance email].
You can also adjust ad choices in your own Facebook and Instagram settings.
6. Children
Birthstar is for adults aged 18 and over. We do not knowingly offer readings to anyone under 18. If you think a child has used the service, write to [grievance email] and we will review the records and delete them.
7. Security
Customer records are held on systems we control and are not published. Your paid reading is delivered to you as a PDF on WhatsApp, and the web copy of a reading is behind a code that only you receive. No system is perfectly secure, so we ask you not to send anything we do not need, such as card numbers or passwords.
8. Grievances and contact
For any question, complaint or request about your personal data, write to [grievance email], or message us on WhatsApp at +91 85469 48448. Please include the WhatsApp number you used. We will reply to you in the chat or by email.
9. Changes
If we change this policy we will change the date at the top of this page. If a change is significant, we will tell people who are chatting with us.